Credits and billing
Vigenfy is priced in credits. Every video costs a number of credits that depends on the AI model, the duration, the resolution and whether audio is generated (see AI models for the rates). All charges go through Shopify Billing and appear on your regular Shopify invoice in USD.
Plans
| Plan | Price | Credits per month | Photos per video | AI models | Advanced Mode | Watermark |
|---|---|---|---|---|---|---|
| Free | $0 | 25 | 1 | Seedance 1.5 Pro, P-Video | No | Vigenfy watermark on every video |
| Pro | $9.99 | 500 | 3 | All models | Yes | Your own logo or text, or none |
| Pro Plus | $19.99 | 1,200 | 3 | All models | Yes | Your own logo or text, or none |
| Pro Max | $29.99 | 2,000 | 3 | All models | Yes | Your own logo or text, or none |
Subscribe under Billing & Plans: click Subscribe on a plan, approve the recurring charge in Shopify, and you are returned to the app with the plan active and its credits added.
Changing plan
Plan changes (up or down) take effect at the start of your next billing period. Until then your current plan and its credits stay exactly as they are, and Shopify keeps billing the current price; from the renewal date you pay the new price and receive the new plan's full monthly credits. Nothing is prorated, so there are no partial charges or partial credits.
- Click Upgrade (from next period) or Downgrade (from next period) on a plan and approve the new subscription in Shopify. The Billing page then shows Changes to <plan> on <date>.
- Need more credits before the next period? Buy a credit package below; it is added immediately and never expires.
- Same plan: nothing to do; the button is disabled.
- After cancelling: while the cancelled period is still paid for you can subscribe again; the plan resumes at the renewal date with the plan you chose, and your remaining credits stay until then.
One-time credit packages
| Package | Price | Price per credit |
|---|---|---|
| 1,000 credits | $17 | $0.017 |
| 2,000 credits | $30 | $0.015 |
| 5,000 credits | $65 | $0.013 |
Packages are available on every plan, including Free. They are paid once, approved in Shopify like a subscription, and the credits are added immediately.
AI expand framing (Pro plans, see Generate your first video) adds a flat 5 credits per photo on top of the model price. A scene render (re-staging the product in a new setting) costs 4 credits each time you click Render scene, on every plan; failed renders are refunded.
How credits are used
- Your balance is subscription credits + one-time credits. The app always spends subscription credits first and only then one-time credits.
- Credits are deducted when a generation starts. If it fails, the same amount is refunded to your one-time credits, so a refund never expires with the monthly reset.
- Subscription credits reset every 30 days to the plan amount; unused ones do not roll over. This includes the Free plan's 25 credits.
- One-time credits never expire. If you uninstall the app, the one-time credits you had are restored when you install it again.
Renewal
The subscription renews through Shopify every 30 days. When the renewal date passes and the charge is still active, your subscription credits are set back to the plan amount the next time you open the app. If the charge is no longer active (for example it was declined or cancelled from Shopify), the store is moved to the Free plan with 25 credits.
Cancelling
Billing & Plans → Cancel subscription stops the recurring charge in Shopify, but your plan, its models and the remaining subscription credits stay available until the end of the period you already paid for. The Billing page shows Cancelled – plan and credits available until <date>. On that date the store returns to the Free plan with 25 credits; one-time credits are kept. You can subscribe to a plan again at any time.
Refunds
Every plan and feature can be tried on the Free plan first, so subscriptions and credit packages are not refundable once approved. We refund incorrect charges (a charge that does not match your plan or purchase) and service failures on our side that stopped you from using what you paid for. Credits for videos that fail are refunded automatically (see above). To request a refund, email info@vigenfy.com within 30 days of the charge with the date and amount from your Shopify invoice and a description of the problem; the refund is issued through Shopify and appears on your Shopify invoice. Full conditions: Terms of Service, section 5.5.
Past bills
The bottom of the Billing page lists every subscription charge, credit purchase and refund with its date, bill number, type, status and amount.